Privacy Policy

We may collect information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Insurance information
• Information submitted through contact forms
• Information submitted through insurance verification forms
• Any information you choose to provide regarding treatment inquiries

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage data
• Cookies and analytics information

We may use information collected to:

• Respond to inquiries
• Verify insurance benefits
• Schedule consultations or assessments
• Provide information about our programs and services
• Improve website functionality and user experience
• Communicate with prospective clients and families
• Comply with applicable legal and regulatory requirements

Lumen Mental Harmony LLC is committed to maintaining the confidentiality of protected health information (PHI) in accordance with applicable federal and state privacy laws.

Information submitted through our website may not be considered protected health information until a formal provider-patient relationship has been established.

If you become a client of Lumen Mental Harmony LLC, your health information will be protected in accordance with applicable privacy regulations and our Notice of Privacy Practices.

Please avoid submitting sensitive medical information through website forms unless specifically requested.

Information submitted through our insurance verification forms is used solely for the purpose of determining treatment coverage and benefits.

Submitting an insurance verification request does not create a provider-patient relationship and does not obligate you to enroll in treatment.

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze visitor behavior
• Enhance user experience
• Measure marketing effectiveness

You may choose to disable cookies through your browser settings, although some website features may not function properly.

We may use trusted third-party providers to support website functionality, analytics, scheduling, communications, and insurance verification processes. These providers may have access to information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Our website may contain links to third-party websites. Lumen Mental Harmony LLC is not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental or legal guardian consent.

Depending on applicable laws, you may have rights regarding your personal information, including:

• Access to information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting to this website.

Your continued use of the website constitutes acceptance of any revised Privacy Policy.